Some people are on the phone. Some are busy typing emails or writing reports. Others are off somewhere delivering presentations, attending meetings, or discussing something by the coffee machine.
But we’ve all seen these activities go wrong—emails that make you want to run and hide, presentations that make you want to jump out the window, and workplace conflict that grinds productivity to a halt. When these problems occur internally, they can drive job satisfaction down and escalate into conflict. When they happen externally, they can damage customer relations—even a company’s brand. Our mission is to help people across Europe increase the effectiveness of their workplace interactions, whether that means writing more effectively, presenting with confidence and impact, or reducing the potential for misunderstanding and conflict.